General Terms of Booking and Cancellation
This is a translation of the Croatian original. In case of any discrepancy, the Croatian version prevails.
A booking is confirmed by payment of a deposit of 50% of the total price, which is refunded in full if the booking is cancelled at least 15 days before arrival.
These terms apply to bookings made directly with River Lodge Jesenica (via the website, email, phone or WhatsApp).
1. Booking
- The guest sends an enquiry via the contact form, email, phone or WhatsApp.
- The host sends an offer stating the total price, the deposit amount and the payment details.
- The booking becomes binding once the host has received the deposit and sent a written booking confirmation.
By paying the deposit, the guest confirms that they have read and accept these terms.
2. Payment
- Deposit: 50% of the total price of the stay, payable within 3 days of receiving the offer. If the deposit is not received within this period, the offer expires.
- Balance (50%): payable on the day of arrival in cash or by bank transfer.
- Deposit payment method: bank transfer to IBAN HR8524840083228076272, payee Igor Subotić, with the booking number or guest’s name in the payment reference.
- Tourist tax: charged additionally at the applicable rate – €2 per person per night.
Prices are stated in euros (EUR). Bank transfer fees are borne by the guest.
3. Cancellation by the guest
Cancellations must be made in writing (email or WhatsApp message). The deadline is calculated from the day the message is received.
| When you cancel | Deposit |
|---|---|
| 15 or more days before the day of arrival | Refunded in full |
| 14 or fewer days before the day of arrival | Not refunded |
| No-show without cancellation | Not refunded |
The deposit is refunded to the account from which it was paid, within 14 days of receipt of the cancellation.
No part of the price is refunded for unused days in the event of early departure or late arrival.
We recommend that guests take out travel insurance that covers trip cancellation.
4. Changes to a booking
We will try to accommodate changes of dates or number of guests, subject to availability. A change is only valid once we have confirmed it in writing. If the change is not possible, the request is treated as a cancellation under section 3.
5. Cancellation by the host
If the host has to cancel the booking (e.g. due to damage to the house or force majeure), all amounts paid are refunded to the guest in full within 14 days. The host is not liable for the guest’s additional costs (e.g. travel).
6. Arrival and departure
- Check-in: from 3:00 pm
- Check-out: by 10:00 am
- Earlier arrival or later departure is possible by prior arrangement, subject to availability.
- On arrival, all guests must present an identity card or passport for the statutory registration of their stay.
7. Staying in the house
- The maximum number of guests is 5. Additional guests are not permitted without prior arrangement.
- Smoking inside the house is not permitted.
- We kindly ask guests to respect the peace of the surroundings and the nature around the house.
8. Damage and liability
The guest is liable for any damage caused to the house and its contents by the guest, their companions or pets. Damage must be reported immediately. The host is not liable for loss of or damage to the guest’s personal belongings.
Staying by the river and in nature requires caution: guests are responsible for their own safety and the safety of children, especially near the water.
9. Force majeure
Neither party is liable for failure to fulfil its obligations due to circumstances beyond its control, such as natural disasters, floods or decisions of the authorities. In such a case, the parties will agree on new dates or a refund of the amount paid.
10. Right of withdrawal
In accordance with the Croatian Consumer Protection Act, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date. Cancellation is governed exclusively by section 3 of these terms.
11. Complaints and governing law
Complaints should be sent to [email protected], and we will respond within 15 days. These terms are governed by the law of the Republic of Croatia. We will endeavour to resolve any disputes amicably; otherwise, the competent court in Karlovac has jurisdiction.
Last updated: 15 October 2026
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